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Shipping & Returns

Packpro Limited is a business to business supplier, and as such don’t knowingly supply to consumers directly (households). Our returns policy is based on the Sale of Goods Act 1984, and does not include the Distance Selling Regulations 2000 as they are designed by the Government to protect the consumer.

If our business customers receive goods which are *damaged, misrepresented, or not fit for their purpose, we will of course replace these items for you. *If the product is damaged in any way or has become broken in transit, Packpro must be notified within 24 hours of the receipt of the goods. The goods MUST also have been signed for as ‘damaged’ and not signed for with the carrier as ‘in good condition. If you have signed for the goods ‘in good condition’ then no liability for damage will be accepted by Packpro Limited, under any circumstances. To contact Packpro Limited, please email to as this will record the time and date of notification. Your notification of the ‘declared’ damaged product/s MUST be made within 24 hours of the delivery to your premises as timed and dated by the carrier.

If your goods are deemed to be faulty or misrepresented in your opinion, please call our customer services team on 01892 725344 or email and we will discuss this to conclude a mutually acceptable solution.

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us. Please also refer to our terms and conditions for further information relevant to our trading partnership with you.

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